Ever had one of those days? Always seem to be on a weekend, when your electrical or mechanical/boiler-support in your home decides to send you a notification of trouble? Today was one of those days.

As luck would have it, I phoned the Eco-King number ready to leave an message, but got a real human, Farhad, instead of the answering machine. I couldn't believe it. Then, miracle of miracles, Farhad was able to FaceTime talk me through how to reset my boiler... and we got it back to being "ON". So happy I wanted to cry. I was then given names of local techs who could come and pay my boiler a visit for a checkup. All this on a Sunday. Can you believe it???

Thank you so much for this great customer service - it is truly appreciated.