Canadian Craftsmanship · European Engineering · Made in Surrey, BC Warranty Registration · Reward Points · 604.385.3265

Questions people actually ask.

The short answers, straight from the Surrey team. Anything missing? Contact us or call 604.385.3265.

Choosing & sizing
How do I know which size boiler I need?
You don't have to guess: sizing support is free. Call 604.385.3265 with your square footage, emitter type (in-floor, baseboard, radiators) and hot water needs, and the Surrey team will confirm BTU and DHW load. Or take the 60-second selector for a first steer.
Combi boiler or boiler plus tank: which is right for me?
A Supreme C combi does heat and on-demand hot water from one wall-hung unit: ideal where space is tight. A Supreme H paired with a stainless indirect tank suits bigger households with deep hot-water demand. Both share the same control logic.
What if I don't have natural gas?
Every Eco-King gas unit is field-convertible to propane. All-electric home? The stainless steel electric tanks (up to 444L, limited lifetime warranty) cover hot water without gas.
Efficiency & rebates
How efficient are Eco-King units?
95% AFUE on the Supreme line, 96% on Ultimate commercial and 97.5% on the HEET 199 tankless. One commercial customer documented roughly $10,000 saved in gas in under a year.
Do Eco-King products qualify for rebates?
Eco-King boilers are NRCan approved with documented high-efficiency ratings, which is the usual gateway for utility and government programs. Programs vary by province and utility, so check your local program with the model's spec sheet from the Downloads hub in hand: it has the certified numbers rebate forms ask for.
Installation & venting
Can it go in a small mechanical room or closet?
Yes: the wall-hung Supreme line replaces a floor boiler and a tank with one compact unit, and vents in (C)PVC, PP or stainless steel with runs up to 150 ft, so placement is flexible.
Who installs Eco-King products?
Licensed gas fitters and plumbers across Canada and the US. Find a stocking distributor near you, or order factory-direct from Surrey, BC.
Warranty & support
What are the warranties?
Limited lifetime on stainless steel tanks, and a 15-year heat exchanger / 2-year parts warranty on the HEET 199. Register online (two minutes per unit) to activate full coverage. Warranty replacements ship freight prepaid: one 4-year-old boiler had its heat exchanger replaced free within days.
What's support like after the install?
Real people, fast: our techs get named in customer reviews, and calls get answered evenings and weekends. Parts ship quickly from Surrey: one Regina installer had his boiler back up the same afternoon his parts arrived.

Didn't find your answer?

Ask the Surrey team directly: pricing, sizing, or anything technical.